TERMS & CONDITIONS

Shipping & Processing Time
- I will try to ship your orders as fast as I can with all my best. However due to the circumstance as an artist and one person operation business, the processing time might take about 3-7 business days or specified in the description.
- The services I use for shipments will be Canada Post or USPS postal services.
- The time it takes for the order to get to you, depends on the post offices (mine and your local post office), weather and mail volume. But from experience, these are the estimated shipping times with regular shipping options:
  • Canada: 5-10 business days 
  • US: 5-15 business days
  • Europe, Australia, New Zealand: 2-3 weeks
  • Asia & Other Countries: 3-5 weeks
- Regular shipping option doesn't come with a tracking number. If you would like to secure your order with a tracking number, please choose the Tracked Shipping option (may not be available for all countries).
-Please understand that I won't be responsible for any damaged or lost items for incorrect mailing addresses. But please contact me if you have any problems with your orders.

Cancellation & Returns
- I will accept the cancellations and returns with the conditions below.
  • Cancellations within: 10 hours of purchase (Transaction fee will be deducted)
  • Contact me within: 3 days of delivery
  • Ship items back within: 7 days of delivery
  • Buyers are responsible for both shipping costs (Send & Return) and the transaction fee charged for the payment. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned or exchanged
- Because of the nature of these items, unless they arrive damaged or defective by natural disasters, I can't accept returns for:
  • Original Artwork, custom or personalized orders
  • Digital downloads
  • Items on sale

Original Artwork
- The artist's Certificate of Authenticity will be provided for all orders of original artworks.
- Original artworks will be allowed for personal tattoos if desired but copyright of the artwork will be still remained to the artist for reproductions 
- Tracking number will be provided after orders shipped. 
-I won't be responsible for VAT, Duties or Custom Charges. However feel free to contact/advise me if you have specific requirements on this matter if you are eligible to waive those charges.
- You may find tiny colour marks on the white background which happens when the drawing was in progress. Due to the style of my drawing with white background, those marks can stand out. Please understand that it's the nature of drawing and unavoidable. I tried to make them unnoticeable as much as possible. Only will be visible when you have a very close look.
Care of Original Artwork
- Artwork must be framed with archival materials for protection and conservation.
- As with any indoor artwork, avoid exposure to direct sunlight and fluorescent light.
- As stated above, I won't be able to accept the cancellation or issue refund since this is an original drawing. Please consider carefully and contact me with questions before placing an order.

Thank you for shopping with me, I feel so grateful for your support on my art journey!
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